Learning Objectives

Respond to weekly learning objectives to assess your knowledge as you progress through the program. Here are the learning objectives for this topic.

  • Recall two best practices in customer service

  • Conduct a mock review call

  • Become familiar with B Lab's Code of Conduct and understand how to use it

Activities & Resources

Complement course learning with peer learning activities and supplemental self-study resources

Activities:

Complete the 'Mock Review Call Project' explained in chapter 4 in the Analyst Onboarding Projects Course'.

Schedule mocks review calls with your partner and  call group.

Customer Service Courses