Course curriculum

  • 1

    1. Course Overview & Logistics

    • 1.1 Welcome!

    • 1.2 Course Overview

    • 1.3 Learning Objectives

  • 2

    2. Approach Criteria

    • 2.1 Certification Approaches

    • 2.2 Medium Approach Selection

    • 2.3 Test Your Knowledge
  • 3

    3. Review Tasks & Requirements

    • 3.1 Verification Requirements

    • 3.2 Review Page for Verification

    • 3.3 Test Your Knowledge
  • 4

    4. Process Overview

    • 4.1 Pre-Verification

    • 4.2 Pre-Verification for Recert Companies

    • 4.3 Verification & Post Verification

    • 4.4 Test Your Knowledge
  • 5

    5. Process Deep-Dive

    • 5.1 Track Confirmation & Preliminary Scoring Screen

    • 5.2 Review Preparation & Logging Cases

    • 5.3 Review Call(s) and Follow-ups (Round 1)

    • 5.4 Additional Follow Ups (Round 2) , Assessment Check and Post Verification Stage

    • 5.5 Test Your Knowledge
  • 6

    6. Skills for Medium Companies

    • 6.1 Customer Service for Medium Companies

    • 6.2 Customer Service for Recertifying Companies

    • 6.3 Reviewing Companies with Higher Complexity

    • 6.4 Score Rollups
  • 7

    7. Resources for Further Learning

    • 7.1 Additional Resources

    • 7.2 [optional] Submit Questions for Live Q+A Session