Course curriculum

  • 1

    1. Introduction to Freshdesk platform

    • Overview of Freshdesk
  • 2

    2. How to Use Freshdesk as a Global Network Staff Member

    • How to Access Freshdesk as a Global Network Staff Member

    • How Freshdesk is used within B Lab Global and Network

    • Test Your Knowledge!
  • 3

    3. How to Use Freshdesk as an Agent

    • How to Access your Dashboard as an agent

    • How to use Freshdesk as an Agent

    • Test Your Knowledge
  • 4

    Resources

    • Helpful ressources