Course curriculum

  • 1

    1. Introduction

    • 1.1 Objectives and Logistics
  • 2

    2. Customer Stewardship

    • 2.1 Key Terms

  • 3

    3. Test Your Knowledge

    • 3.1 Try it out: Quality Assurance Application

    • 3.2 Try it out: Customer Feedback

    • 3.3 Review of Objectives