Course curriculum

  • 1

    1. When to flag a CS case

    • When to flag a CS case

    • Spotting Brands and Entities from a company's website
  • 2

    2. Binary Decision Key for Evaluation

    • 2.1 Binary Decision Key for Evaluation

    • 2.2.1 Example 1

    • 2.2.2 Example 2

    • 2.2.3 Example 3
  • 3

    3. How to log and manage a CS case

    • 3.1 Guidelines on logging and managing a CS case

    • 3.2 CS Case Log Format

  • 4

    4. How to interpret and communicate a CS report

    • How to interpret and communicate a CS report