Course curriculum

  • 1

    Introduction

    • Welcome!

    • Learning objectives

    • Intro & Agenda

  • 2

    Complaints Process V2

    • Why Complaints Process V2?

    • The importance of the Complaints Process V2

    • In-Scope Topic

    • The Complaints Process V2- Process Breakdown

    • What's new- Transition Period

    • Active Participation

    • Key Resources

    • FAQs & Closing

    • Test your Knowledge